Please note: The attachment is located at the bottom of this page.
Child
Safe Organisation.
Our Service
aims to support the active participation of children in our service. We support
and respect our children, their families and our employees. We promote a child
safe environment that is inclusive, transparent and promotes children’s
participation. Children’s safety is paramount, and we aim to take all practical
steps to protect children from all types of abuse, harm and neglect. We
understand our responsibilities and statutory duty of care to comply with the
Child Safe Standards to prevent and respond to allegations of child abuse.
All staff,
students and volunteers carry out their responsibilities as mandatory reporters
as required by law under the Child
Protection Act 1999 (Qld) and maintain up to date with knowledge of child
protection law and the Child Safe Standards.
Our staff
are recruited through a rigorous and consistent screening and selection process
to ensure they display the right personal qualities and experiences to provide
high quality supervision and care to children. All staff are required to
provide a current Working with Children Check before beginning employment and
maintain/hold a current WWCC as a condition of their employment.
Code of Ethics.
- act in the best interests of all children
- create and maintain safe, healthy, inclusive
environments that support children’s agency and enhance their learning
- provide
a meaningful curriculum to enrich children’s learning, balancing child and
educator-initiated experiences
- understand
and be able to explain to others how play and leisure enhance children’s
learning, development and wellbeing
- ensure
childhood is a time for being in the here and now and not solely about
preparation for the future
- collaborate
with children as global citizens in learning about our shared responsibilities
to the environment and humanity
- value
the relationship between children and their families and enhance these
relationships through my practice
- ensure
that children are not discriminated against on the basis of gender, sexuality,
age, ability, economic status, family structure, lifestyle, ethnicity,
religion, language, culture, or national origin
- negotiate
children’s participation in research, by taking into account their safety,
privacy, levels of fatigue and interest
- respect
children as capable learners by including their perspectives in teaching,
learning and assessment
- safeguard
the security of information and documentation about children, particularly when
shared on digital platforms.
- support
families as children’s first and most important teacher and respect their right
to make decisions about their children
- listen
to and learn with families and engage in shared decision making, planning and
assessment practices in relation to children’s learning, development and
wellbeing
- develop
respectful relationships based on open communication with the aim of
encouraging families’ engagement and to build a strong sense of belonging
- learn
about, respect and respond to the uniqueness of each family, their
circumstances, culture, family structure, customs, language, beliefs and
kinship system
- respect
families’ right to privacy and maintain confidentiality.
- encourage
others to adopt and act in accordance with this Code, and take action in the
presence of unethical behaviours
- build
a spirit of collegiality and professionalism through collaborative
relationships based on trust, respect and honesty
- acknowledge
and support the diverse strengths and experiences of colleagues in order to
build shared professional knowledge, understanding and skills
- use
constructive processes to address differences of opinion in order to negotiate
shared perspectives and actions
- participate
in a ‘lively culture of professional inquiry’ to support continuous improvement
- implement
strategies that support and mentor colleagues to make positive contributions to
the profession
- maintain
ethical relationships in my online interactions.
- learn
about local community contexts and aspirations in order to create responsive
programs to enhance children’s learning, development and wellbeing
- collaborate
with people, services and agencies to develop shared understandings and actions
that support children and families
- use
research and practice-based evidence to advocate for a society where all
children have access to quality education and care
- promote
the value of children’s contribution as citizens to the development of strong
communities
- work
to promote increased appreciation of the importance of childhood including how
children learn and develop, in order to inform programs and systems of
assessment that benefit children
- advocate
for the development and implementation of laws and policies that promote the
rights and best interests of children and families.
- base
my work on research, theories, content knowledge, practice evidence and my
understanding of the children and families with whom I work
- take
responsibility for articulating my professional values, knowledge and practice
and the positive contribution our profession makes to society
- engage
in critical reflection, ongoing professional learning and support research that
builds my knowledge and that of the profession
- work
within the scope of my professional role and avoid misrepresentation of my
professional competence and qualifications
- encourage
qualities and practices of ethical leadership within the profession
- model
quality practice and provide constructive feedback and assessment for students
as aspiring professionals
- mentor
new graduates by supporting their induction into the profession
- advocate
for my profession and the provision of quality education and care.
ECA
Code of Ethics (2019) Early Childhood Australia
National Quality Framework (NQF).
The
Australian Children’s Education and Care Quality Authority (ACECQA) is the
independent national authority that assists governments in administering the National Quality Framework (NQF) which sets the national standards for early childhood education and care. The
NQF aims to ensure that children across the country receive high-quality care
and education in a safe, supportive, and educational environment.
The NQF is
designed to promote continuous improvement in the quality of care and
education, benefiting children's learning, development, and overall wellbeing.
The key components of the NQF include:
The National Quality Standard (NQS) sets a high national benchmark
for early childhood education and care and outside school hours care services
in Australia. The NQS includes 7 quality areas that are important to
outcomes for children.
The seven
quality areas in the National Quality Standard are:
- Educational program and practice
- Children’s health and safety
- Physical environment
- Staffing arrangements
- Relationships with children
- Collaborative partnerships with families and
communities
- Governance
and leadership
It is
important that you are aware of the National Quality Framework and Standards.
The Guide
to the NQF is a useful resource.
Assessment and Rating Process involves services being
assessed and rated by their regulatory authority against the NQS, and given a
rating for each of the 7 quality areas and an overall rating based on these
results. The ratings range from "Significant Improvement Required"
to "Exceeding NQS" and help families make informed decisions about
the quality of care.
Each state
and territory has Regulatory Authorities that
oversees the implementation and compliance of the NQF, ensuring services meet
the set standards.
Whether you
are a new educator who has just entered the early childhood sector, or an
educator with years of experience, the below eLearning program will help deepen
your understanding of the NQF and its importance in your role. By completing
the 5 modules, you’ll gain insights into best practices, compliance with
regulations, and strategies for continuous improvement, all of which contribute
to delivering exceptional care and education for children.
- The key components of the NQF
- How the National Quality Standard (NQS) impacts
daily practice
- Understanding the Assessment and Rating process
- Operational requirements under the National Law
and Regulations
- Effective implementation of the Approved
Learning Frameworks, such as the Early Years Learning Framework (EYLF)
Regardless
of your experience level, the program will support your professional growth and
help you provide high-quality early childhood education and care.
Programming and Curriculum.
The five learning outcomes guide
educators in supporting children to:
- Develop a strong
sense of identity
- Connect with and
contribute to their world
- Develop a strong
sense of wellbeing
- Become confident
and involved learners
- Become effective
communicators
Our programming reflects a
continuous cycle of planning, assessment, and critical reflection. Educators
work collaboratively to design programs that are play-based, interest-driven,
and intentionally planned to extend children’s learning and development across
all domains — social, physical, emotional, cognitive, language, and creative.
Both structured and unstructured experiences are provided, ensuring a balance
between indoor and outdoor learning opportunities.
The learning environment is
thoughtfully set up with engaging, age-appropriate materials and flexible
spaces that evolve to reflect children’s interests, ideas, and developmental
needs. Educators actively engage with children during play to support, extend
and challenge their thinking in meaningful and relaxed ways.
Information from families,
gathered at enrolment and through ongoing conversations, helps shape our
program to reflect children’s individual interests, needs, cultural
backgrounds, and family values. We value strong partnerships with families and
see collaborative information-sharing as one of our key strengths. This occurs
through platforms such as StoryPark, day books, project workbooks, newsletters,
information sheets, family meetings, and informal conversations. All
information is handled with professionalism and confidentiality.
Critical reflection is embedded in
our programming process, with educators regularly reviewing and evaluating
programs, individual observations, and group experiences to ensure we are
responsive to children’s changing interests, developmental progress, and
evolving needs.
Educators are provided with
dedicated programming time, which is scheduled in the roster to ensure they can
complete observations, documentation, and reflections without interruption.
Aboriginal and Torres Strait
Islander perspectives are embedded in our programming, fostering respect for
diverse cultures and ways of knowing.
Room Transitions.
Transitions between rooms are
thoughtfully planned in consultation with families, current and new educators.
While transitions are often linked to age, developmental readiness — including
emotional and social maturity — is always considered. Transitions occur
gradually to ensure children feel comfortable, confident and settled in their
new environment.
Children are never denied food
when hungry, nor are they required to leave an engaging experience simply to
follow a set schedule. Flexibility is key, and we may extend outdoor play or
adapt routines to support meaningful learning opportunities. While maintaining
a general flow to the day benefits children, the timing within the routine serves
as a guide, not a strict schedule, allowing for responsiveness to children’s
interests and needs.
Although our program is open-ended
— with no predetermined outcomes or unnecessary limitations — safety and
supervision always remain paramount. All daily safety procedures must be
completed without exception, including room and outdoor safety checks,
end-of-day checks, and kitchen checklists. Safety is never compromised.
You have
been employed because we recognise the unique qualities, skills, and strengths
you bring to our Service, and we value the positive contribution you make to
our team and families.
If you
identify an area for improvement, a process that could benefit from review, or
a suggestion that could enhance our practices, we encourage you to discuss it
with your Team Leader. This allows us to consider including it in our Quality
Improvement Plan and ensures all voices contribute to the ongoing
development of the Service.
Staff
meetings provide a valuable opportunity to share ideas, collaborate, and
contribute to the continuous improvement of the Service. While attendance is
not mandatory, your participation is strongly encouraged as these meetings
offer opportunities for professional growth and meaningful discussions.
Ongoing
professional learning is essential for educators’ pedagogical development,
reflective practice, and staying up to date with current best practices. The
Educational Leader oversees professional development allocations to ensure
training aligns with each educator’s individual goals and development plans, as
documented in their Professional Development Plan (PDP).
- All educators must complete Child Protection, Safe
Sleep, and Lockdown and Emergency Evacuation refresher training at
least every 12 months to ensure their knowledge remains current.
- It is a condition of employment that educators maintain
current First Aid, CPR, Asthma, and Anaphylaxis certifications and
provide valid copies to the Service.
- The Service may support additional professional development
opportunities, provided they are pre-approved by the Nominated Supervisor and
align with the needs of the Service and its educators.
- After attending training or workshops, educators are required
to complete a Professional Development Review and, with support from the
Educational Leader, share key learnings with the wider team at a staff meeting.
- All training or professional development funded or subsidised
by the Service must be approved in advance by KAL Management or the Approved
Provider. Only training deemed beneficial to the Service and the wider team
will be eligible for financial support.
- Educators are responsible for maintaining their own Professional
Development Reflection record, demonstrating their commitment to ongoing
reflective practice and professional growth, including consideration of
philosophy, ethics, and the learning environment.
- Professional Development Plans are reviewed
with the Educational Leader and Nominated Supervisor as part of the regular Performance
Review cycle.
- Families will be informed of staff professional development
and training to highlight our team’s commitment to quality education and care.
- What are my understandings of each child, their
culture and context?
- What theories, philosophies and understandings
shape and assist my work?
- Who is advantaged when I work in this way? Who
is disadvantaged?
- What questions do I have about my work? What am
I challenged by?
- What am I curious about? What am I confronted by in relation
to my own biases?
- In what ways, if any, are the theories,
knowledges and world views that I usually draw on to make sense of what I am
doing, limit my practice?
- Are there other theories or knowledge that could
help me to understand better what I have observed or experienced? What are
they? How might those theories and that knowledge affect my practice?
- Who is advantaged/included when I work this way?
Who is disadvantaged, excluded or silenced?
Belonging,
Being and Becoming: The Early Years Learning Framework for Australia V2.0. (p.
18)
Induction and Orientation.
A thorough
induction and orientation will be provided at the commencement of your
employment, including our commitment to being a child-safe organisation. This
process will introduce you to our facilities, philosophy, policies, team
members, families, programming and documentation practices, and, most
importantly, the children. Ensuring continuity and a secure environment for
children is always prioritised.
As part of
your induction, you will receive information on emergency and evacuation
procedures, management plans, risk assessments, and evacuation maps to ensure a
safe working environment. Your role in emergency situations will also be
covered. The Emergency Evacuation and Lockdown Policies provide clear guidance
to help you confidently and effectively manage emergency situations, ensuring
the safety and wellbeing of children, families, visitors, and staff.
Your
workplace health and safety induction will cover key policies and procedures,
including:
- Hazard and incident reporting processes
- Location of fire safety equipment and first aid
kits
- Use and location of Safety Data Sheets (SDS)
- WorkCover procedures and security processes
- WHS checklists for indoor and outdoor
environments, bathrooms, and kitchens.
You are
responsible for completing several administrative tasks, including:
- Signing in and out at the start and end of each
shift
- Accurately completing and submitting timesheets
by the designated cut-off to ensure timely payment
- Promptly reporting any hazards to the Nominated
Supervisor
- Reporting any workplace accidents, injuries, or
near misses on the same day (where possible), with the incident form co-signed
by a witnessing staff member. The Nominated Supervisor will guide next steps in
accordance with WorkCover requirements.
All new
employees are subject to a six (6) month probationary period. This allows both
you and the Service to assess suitability for the role. Probationary meetings
will be held within your first month and again at the end of the probation
period.
Probation Review
The
Nominated Supervisor will complete a performance review before the end of your
probation period. You will receive formal written confirmation of one of the
following outcomes:
- Successful completion of probation
- Extension of probation
- Termination of employment
Following
probation, all permanent employees will receive a formal performance appraisal
annually, including a review of Key Performance Indicators (KPIs).
Benefits of Employment.
Employees
who meet the earnings threshold are entitled to superannuation contributions at
the statutory rate. Our default superannuation provider is CareSuper. If you
would like your superannuation paid into a fund of your choice, you will need
to complete the ‘Superannuation Standard Choice Form’, available from the
Nominated Supervisor or online via the Australian Taxation Office (ATO)
website.
Annual and
Personal Leave will accrue in accordance with the relevant Award.
- Annual Leave: To request Annual Leave,
you must submit an Annual Leave Request Form to the Nominated Supervisor. You
will receive written confirmation once your request is reviewed. Please note,
leave will not be approved for more than two (2) employees at the same time.
Requests should be submitted at least two weeks in advance.
- Personal/Carer’s Leave: Personal Leave
accrues as per the relevant Award. Full-time staff are entitled to 10 days of
personal/carer’s leave per year, with pro-rata entitlements for part-time
staff.
- If you are unwell, you must notify the Service
as early as possible and speak directly with the Nominated Supervisor or
Responsible Person. A minimum of 4 hours’ notice is required.
- You may be required to provide a medical
certificate to support your leave.
Full-time
and part-time employees are entitled to personal, maternity, and annual leave
entitlements as outlined in the relevant Award, Enterprise Agreement, or
employment contract. Generally, full-time employees are entitled to:
- 4 weeks of annual leave after 12 months of
service
- 10 days of personal/carer’s leave per year (with
supporting medical evidence when requested)
- Maternity leave in line with the Award and
National Employment Standards
- Regular casual educators are prioritised for
relief shifts to support continuity for children, families, staff, and
programming.
- New relief staff must arrive 30 minutes prior to
their first shift to complete the induction process and review the Staff
Handbook.
- Ongoing relief staff are encouraged to arrive 15
minutes prior to their shift to review the day’s routine, the program, children
in the room, the staff communication book, and any other key information to
ensure the day runs smoothly.
- Relief staff are expected to follow the guidance
of the Room Leader and permanent educators for support and direction throughout
the shift.
- Relief staff should introduce themselves to
families, explain their role, who they are replacing, and how long they are
expected to be at the Service. Room Leaders will assist in facilitating this
introduction to support consistency and reassurance for families.
- All relief staff are required to maintain
confidentiality and treat all information shared with them in a professional,
sensitive manner, always prioritising the best interests of the child.
- All staff (including relief staff) are asked to
take breaks promptly and return on time to minimise disruption to routines and
to maintain required staff-to-child ratios.
- Staff are encouraged to maintain their health
and keep immunisations up to date.
- Relief staff are equally responsible, alongside
permanent staff, for adhering to Early Childhood Australia’s Code of Ethics.
Employment Guidelines.
As part of
your employment, you are expected to adhere to these guidelines. Failure to do
so may result in disciplinary action.
We are
committed to maintaining a positive and respectful workplace where all
employees feel supported.
We expect
all employees to treat their colleagues, families, and children with respect
and courtesy. Obscene or offensive language is not permitted under any
circumstances.
We are an
equal opportunity workplace, free from discrimination and harassment. Any
employee found engaging in discrimination, harassment, vilification, or using
offensive language based on gender, race, religion, or any other attribute will
face disciplinary action, which may include termination of employment.
We are a
zero-tolerance workplace for racism. Our Service is committed to maintaining a
psychologically safe environment by identifying, managing, and reducing
psychosocial hazards in line with Workplace Health & Safety (WH&S)
legislation. Sexual harassment, bullying, and discrimination have no place in
our workplace.
Friends or
family members are not permitted to visit you at work during rostered hours
unless prior approval has been granted by Management. Your focus should remain
on the children and the program at all times.
Employees
are provided with a uniform, and it is your responsibility to ensure your
uniform is clean, well-presented, and in good condition when attending work.
Please
adhere to the following grooming standards:
- Uniforms must be worn during work hours and may
be laundered at the Service.
- Skirts, dresses, and shorts must be knee-length.
- Tights, leggings, and other skin-tight clothing are not part of the approved uniform and must not be worn during work hours unless worn underneath other clothing.
- Enclosed, flat-soled shoes are required for
safety (no heels or wedges).
- Clothing must be suitable for active and messy
play.
- Clothing with offensive logos, slogans, or
political statements is not permitted.
- Hair must be clean and tied back if long,
ensuring it does not obstruct your vision.
- Makeup should be minimal and natural-looking.
- Fingernails must be clean and neatly trimmed.
- Good personal hygiene, including oral hygiene,
is expected at all times.
Personal
phone calls should not be made or received on the Service’s phones, except in
emergencies. Personal mobile phones are not to be used or carried during work
hours.
Personal
mail or deliveries should not be directed to the Service without prior approval
from Management.
If you are
provided with a work email address, it is to be used strictly for work-related
purposes.
Passwords
and access credentials are confidential and should not be shared with anyone
unless explicitly authorised. It is your responsibility to ensure passwords are
kept secure.
Access to
external online services, including the internet, is provided for authorised
work-related use only. Employees must maintain the highest ethical and
professional standards in any communications transmitted, accessed, or
downloaded using the Service’s internet connection.
Employees
with personal social media accounts must not post negative comments about the
Service, its children, families, or colleagues.
If you
choose to ‘like’ the Service’s social media page, your profile picture must be
a professional and appropriate reflection of an early childhood educator. If
your profile does not meet this standard, please do not engage with the
Service’s page.
The Service
does not recommend staff add families from the Service as friends on social
media. Employees who choose to do so will still be considered representatives
of the Service and are expected to uphold the Service’s Code of Conduct in all
online interactions. Staff must not initiate ‘friend’ requests to families.
In
accordance with Queensland legislation and the Education and Care Services
National Law and Regulations, we are committed to providing a smoke-free and
vape-free environment at all times children are in our care.
Smoking or
vaping is strictly prohibited on the premises and surrounding areas. Employees
must also avoid wearing clothing with the scent of smoke while at work.
Smoking in
public while wearing the Service uniform is not permitted. Repeated breaches
may result in termination of employment.
In line
with the Education and Care Services National Regulations, employees must not:
- Consume alcohol or be under the influence of
alcohol while at work.
- Use, possess, or be under the influence of
illegal drugs while at work.
- Drive any vehicle for work purposes while under
the influence of alcohol or drugs.
- Bring alcohol or illegal drugs onto the
premises.
If you
suspect a colleague is affected by drugs or alcohol, you must immediately
inform the Nominated Supervisor.
Employees
undergoing prescribed treatment with medications that may affect their ability
to work safely must notify the Nominated Supervisor. This information will be
kept strictly confidential.
A breach of
this policy may result in disciplinary action, including termination of
employment.
If you are
unable to attend work due to illness, you must notify the Nominated Supervisor
(or assigned nominee) at least four (4) hours before your shift starts.
Messages must not be left with colleagues.
Failure to
notify the Nominated Supervisor or Responsible Person and failure to attend
your shift may be considered abandonment of employment, which could result in
termination.
You may be
asked to provide evidence, such as a medical certificate from a registered
practitioner or a statutory declaration, to confirm your eligibility for paid
sick or carer’s leave. If evidence is not provided when requested, you may not
be paid for your absence.
As a
condition of employment, you are required to provide a complete record of your
immunisation history. You are also responsible for ensuring your immunisation
records are kept up to date throughout your employment.
- Refrain from engaging in workplace politics,
gossip, or internal disputes. All matters observed or discussed within the
workplace must be treated as STRICTLY CONFIDENTIAL.
- All information shared with families and
external professionals must also be treated as STRICTLY CONFIDENTIAL.
- Information regarding children is only to be
shared with authorised organisations, and only when necessary to support the
child’s wellbeing or safety.
- Understand your job description and
responsibilities, and ensure your conduct aligns with Early Childhood
Australia’s Code of Ethics, which sets the professional standards you will
be held accountable to.
- Familiarise yourself with and adhere to the
Service’s Work Health and Safety (WHS) policies and procedures — safety
is a top priority.
- Be fully aware of your obligations as a Mandatory
Reporter and ensure you follow the required procedures.
- Implement and support strategies and systems
that promote a child safe organisation, always prioritising the safety and
wellbeing of children in your care.
- Understand your obligation to report any
allegations of reportable conduct involving employees or volunteers.
- Always represent the Service in a professional
manner, both within the workplace and when wearing the uniform outside the
Service, as you are a visible representative of our organisation.
- Actively contribute to the review and revision
of policies, procedures, and the Quality Improvement Plan (QIP) to support
continuous improvement and best practice at the Service.
Meals
And Snacks.
Employees
who bring their own food to the Service are asked to be mindful of children’s
allergies and the Service’s nutrition policy. Meals and snacks are to be
consumed during scheduled breaks in the designated staff lunchroom, rather than
in the presence of children. For the safety and wellbeing of the children,
please ensure any personal food items are not stored in fridges used for
children’s food.
Employment Policy
Equal
employment opportunity extends beyond recruitment and applies to all aspects of
employment. Management and Supervisors are responsible for maintaining a
supportive, inclusive, and non-discriminatory work environment for all
employees.
We are
committed to ensuring that all employees and potential employees have fair and
equal opportunities for recruitment, development, and career progression within
the Service. Employee progress is regularly reviewed every three months in
collaboration with the Nominated Supervisor. All employees participate in
Professional Development Plans, working with the Educational Leader to identify
opportunities for individual growth, professional development, and career
advancement.
We
recognise that fostering a workplace free from discrimination promotes a
healthier, happier, and more productive environment for all. All employees and
prospective employees will be treated with fairness and respect, free from
discrimination on any grounds.
All employees are required to adhere to the Service’s policies and
procedures, along with all expectations outlined in this handbook.
It is your responsibility to
ensure that your residential address, telephone number, email address, and bank
details are kept up to date at all times. These details can be updated directly
through your employee portal.
Wages and Payroll
Wages are
processed on a fortnightly basis. Each pay period commences on a Monday and
concludes on the second Friday. Payments will be processed within three (3)
business days following the end of the pay period. Please note that processing
times may be impacted by public holidays, which may result in delayed payments.
Employees
are expected to work in accordance with their published roster. Any requests
for variations or changes to your roster must be discussed with the Nominated
Supervisor in advance.
We uphold a
genuine ‘Open Door’ policy and encourage employees to raise any concerns or
workplace issues with the Nominated Supervisor, or a Responsible Person if the
matter presents a conflict of interest.
Rosters are
influenced by several factors, including the arrival and departure times of
children. While we strive to plan rosters responsibly and always meet required
ratios, there may be occasions where unexpected delays occur, such as children
being collected later than anticipated. In these instances, you may be required
to remain on site to maintain ratios. Any time worked beyond your rostered
hours to meet ratio requirements will be accrued as time in lieu if it exceeds
your fortnightly contracted hours.
Employees
may be eligible for support under the Paid Parental Leave scheme. Eligible working
parents can receive payments for up to 100 days, or 20 weeks. Fathers or
partners are also able to claim Parental Leave Pay.
The Paid Parental Leave Scheme is designed to:
- Provide financial support for parents during
their time off work to care for their newborn or recently adopted child.
- Promote child and maternal health and
development.
- Encourage women’s participation in the
workforce.
- Support work/family balance.
The Paid Parental Leave Scheme will help employers to:
- Retain valuable and skilled staff by encouraging
them to stay connected with the workforce when they become parents.
- Enhance family-friendly workplace conditions.
- Increase workforce participation among parents.
Termination
of Employment.
Notice of
termination of employment will be as per relevant Award, in the event of
instant dismissal the notice period may be paid, and the employee asked to
leave immediately.
Employee’s period of continuous service with the
employer at the end of the day the notice is given
| Period of notice
|
Not more than one year
| 1 week
|
More than 1 year but not more than 3 years
| 2 weeks
|
More than 3 years but not more than 5 years
| 3 weeks
|
More than 5 years
| 4 weeks
|
4 weeks’
notice.
If the
employee is over 45 years of age and has worked for the employer for at least 2
years the NES notice period applies. If an employee does not give the period of
notice required, then the employer may deduct from wages due to the employee up
to 2 weeks’ wages for the employee.
Notice to
terminate employment must be given in writing to the Nominated Supervisor.
- Reporting to work under the influence of alcohol
or drugs
- Refusal to complete mandatory additional
training
- Immoral, inappropriate, or indecent behaviour
while at the service
- Misuse of company equipment and/or resources
- Refusal to work as directed
- Possession of a dangerous weapon at the service
- Bringing disrepute to the service
- Disreputation of the relationship between the
service and its families
- Disclosure of confidential information
- Falsification of documents
- Fraternising with families
- Theft, abuse, or destruction of company property
- Interfering with work schedules, falsifying
reports, documents, or wage information
- Failing to report for work
- Walking off the job
- Failure to follow policies, procedures, or the
Code of Conduct
- Use of vulgar language or disrespectful conduct
towards families, management, or colleagues
- Publishing false, malicious, or harmful
statements about any client, employee, supervisor, the service, or its
offerings on social media or any other platform
- Failure to return lost property, which will be
treated as theft
- Inability to maintain or hold a current Working
with Children Check (WWCC)
Please note
that some of these breaches may lead to the service referring details to the
police or relevant authorities.
The following breaches may lead to
disciplinary action if repeated:
- Unauthorised absences
- Having personal visitors while on shift
- Excessive personal phone calls
- Unauthorised solicitation or distribution of
money or materials
- Poor work performance
- Carelessness
- Lack of enthusiasm
- Neglect of personal hygiene
- Taking excessive breaks
- Failing to report health, fire, or safety
hazards
- Repeated tardiness
Grievances
- Handling Complaints.
The service
is committed to maintaining a fair and equitable workplace, with procedures in
place for resolving grievances. Conflict is a natural part of any work
environment, and it is important to address and resolve issues promptly to
maintain a positive and productive atmosphere.
Unresolved
conflict can lead to stress, low morale, and reduced productivity, while a
well-managed resolution can lead to improved relationships, higher
productivity, and a better work environment.
All staff
are expected to contribute to creating a positive, open, and healthy work
culture. Grievances, whether small or large, should be dealt with in a timely
and thorough manner. Employees should see conflict as an opportunity for
growth, learning, or improving relationships.
- All employees are encouraged to have a look at any
free training material & self-study guides for Conflict Resolution or
- Staff are encouraged to utilise free training
and self-study guides on Conflict Resolution or communication skills as part of
their professional development.
- A grievance is any issue or complaint related to
the work environment.
- All grievances should be addressed directly
between the involved parties.
- Employees should utilise conflict resolution
skills and behave respectfully, without oppression or discrimination. Everyone
involved must acknowledge the grievance and work together to resolve it.
Harmonious
staff relations are essential for the service. Staff should feel that their
professionalism is respected and that they are involved in decision-making
processes that affect their work.
When a
grievance cannot be resolved informally, the following steps should be
followed:
1. The
aggrieved staff member should contact their immediate supervisor or the
Nominated Supervisor, who will act as the mediator. The mediator will interview
the involved parties, clarify the facts, seek advice if needed, explore
options, and create a plan for resolution.
2. If
a resolution is not reached at this stage, the mediator will escalate the issue
to KAL Child Care Management, providing a report that includes the nature of
the grievance, the steps taken, the solutions proposed, and the recommended
course of action.
3. Once
an agreement is reached, a report level outlining the details of the grievance,
the resolution, and the plan of action, will be provided to all parties.
Grievances
are considered resolved when all involved parties agree to a solution and the
cause of the grievance has been addressed. Any necessary measures to repair
damage or distress should be implemented, and agreed-upon strategies should be
followed to prevent future conflict.
If a
grievance cannot be resolved after following the outlined procedures, it may be
necessary to consider disciplinary action.
Mediators
should maintain discretion and confidentiality throughout the process. Any
breach of confidentiality may result in charges of misconduct. However,
confidentiality cannot be guaranteed if there is a risk of harm, the need for
disciplinary action, or if employer liability is involved.
No action
will be taken against a person who is the subject of a formal complaint until
they have been informed of the allegations and given the opportunity to respond.
Support
Person.
Staff
members may nominate a support person to attend grievance meetings with them.
This person can be anyone the staff member feels comfortable with.
Policies and Procedures
To ensure a
safe, professional, and supportive environment for all staff, children, and
families, all employees are required to read, understand, and comply with the
service’s policies and procedures. These policies ensure consistency and guide
decision-making in day-to-day activities.
You can access all policies and procedures online via The KAL Hub.
Username – Policies@kal.net.au
Password - KAL-PolicyAccess2025!
Manual
Handling in Early Childhood.
In early
childhood education and care, lifting and moving children, as well as handling
objects, is an essential part of the job. However, it’s crucial to use proper
manual handling techniques to prevent injury, particularly to the back, neck,
and shoulders. This guide provides practical lifting strategies and tips to
help staff perform their tasks safely and effectively.
1. Understanding the
Risks of Manual Lifting.
Although
working in early childhood care may not seem like a high-risk job, it involves
numerous physical tasks that can strain the body, particularly the back.
Studies have shown that early childhood workers are at a high risk of back,
neck, and shoulder injuries due to the physical demands of lifting, bending,
and stooping while caring for children.
Common Risk Factors for Injury
- Lifting children (e.g., in and out of cots,
highchairs, and play equipment)
- Frequent bending and twisting (e.g., picking up
children or toys)
- Pushing or applying force (e.g., large
strollers)
- Awkward postures (e.g., sitting on the ground or
balancing children on one hip)
- Sudden movements (e.g., reaching for a falling
object or child)
- Repetitive tasks (e.g., changing nappies or
setting up activities)
2. Safe Lifting
Guidelines for Children
When
lifting children, it’s important to use techniques that protect both the child
and yourself. Follow these steps to reduce strain and prevent injury:
Step 1: Assess the Situation
- Clear the
area: Ensure there are no obstacles in your path before lifting.
- Evaluate
the child: Consider the child's size and weight before attempting to lift. If
necessary, ask for assistance.
Step 2: Adopt the Correct Posture
- Stand
close: Position yourself close to the child to minimise strain.
- Foot
position: Place your feet shoulder-width apart for stability.
- Bend your
knees: Always bend from your knees, not your back, to lower yourself to the
child’s level.
- Keep your
back straight: Avoid bending at the waist and use the strength of your legs to
lift.
Step 3: Lifting the Child
- Firm grip:
Ensure a secure hold on the child—support them by the underarms or torso.
- Lift
smoothly: Avoid sudden or jerky movements.
- Avoid
twisting: Always turn with your feet, not your torso, to prevent strain.
Step 4: Moving the Child
- Keep the
child close: Hold the child close to your body to reduce the load on your back.
- Take small
steps: Walk slowly and steadily, ensuring a clear path ahead.
Step 5: Lowering the Child
- Bend your
knees: When placing the child down, bend your knees and lower them gently to
the surface.
- Avoid
sudden movements: Lower the child carefully and slowly.
3. Safe Lifting
Guidelines for Other Items
When
lifting objects such as toys, equipment, or furniture, use the following steps
to ensure proper technique:
Step 1: Assess the Load
- Clear the area: Ensure the path is clear of
obstacles.
- Evaluate the load: Consider the weight and size
of the item. If it’s too heavy or awkward, ask for help or use lifting aids.
Step 2: Adopt the Correct Posture
- Stand close to the item: Keep the load as close
to your body as possible.
- Foot position: Place your feet shoulder-width
apart for balance.
- Bend your knees: Use your legs to lower yourself
to the object.
- Keep your back straight: Avoid bending at the
waist.
Step 3: Lifting the Item
- Secure grip: Ensure a firm grip on the item with
both hands.
- Lift smoothly: Use your legs to lift, not your
back.
- Avoid twisting: Turn your whole body by pivoting
with your feet rather than twisting at the waist.
Step 4: Moving the Item
- Keep the item close: Hold the item close to your
body to reduce strain.
- Move carefully: Take small steps, ensuring the
path is clear and you can see where you're going.
Step 5: Lowering the Item
- Bend your knees: When placing the item down,
bend your knees and lower it carefully.
- Avoid sudden movements: Place the item down
smoothly to avoid injury.
4. Lifting Strategies to
Minimise Injury
To further
protect your back and reduce the risk of strain, consider using these
recommended lifting techniques:
- Lunge Strategy: For getting down to the
child’s level or lifting them up. Step one leg back, lowering the back knee to
the floor. This allows you to keep your back straight and your legs strong.
- Golfer’s Lift: For picking up light
objects like toys, use a nearby chair or piece of furniture for support. Pivot
at the hips and lift with your legs.
- Forward Lean/Hip Hinge: For lifting from
waist height, brace one leg and hinge forward from the hip. This is helpful
when lifting children in and out of car seats or leaning over cots.
- Squat Technique: For low-level lifting,
squat down with weight through your heels and your knees aligned with your
ankles. This is ideal when picking up children from strollers or lifting items
from the floor.
- Engage Abdominals: Before lifting, pull
in your abdominal muscles to support your back and reduce strain.
By
following these guidelines and adopting safe lifting practices, you can protect
your back and prevent injury while ensuring the children in your care are
handled safely and comfortably. Always remember, if a task feels too physically
demanding, seek assistance or use the proper equipment to make lifting easier.
Safe Work Factsheets.
The below
factsheets provide guidance for specific tasks you’ll encounter in your role.
Ensure you review them regularly and implement the best practices outlined to
maintain a safe and healthy workplace.
- Using cots, highchairs and change tables in early childhood
education and care
- Working at low levels in early childhood education and
care
- Storing supplies and equipment in early childhood education
and care
- Conducting administrative tasks in early childhood
education and care
- Maintaining indoor and outdoor areas in early childhood
education and care
General
First Aid.
- Serious incidents: Always refer to a
staff member with First Aid training for serious incidents. A First
Aid-qualified staff member will be on duty at all times, in compliance with
Education and Care Services National Regulations (Reg.136).
- Incident reporting: Complete an Incident,
Injury, Trauma, and Illness Record immediately after an accident or near-miss.
Do not leave this until later. Any head trauma must be reported to the family
right away, regardless of how minor the injury appears.
Minor cuts.
- Rest the affected area to prevent further
bleeding.
- Once bleeding is controlled, wash the area under
running water.
- If necessary, wash the surrounding skin with
soap and water, then towel dry.
- For deep wounds with separated edges, bring the
edges together and hold with an adhesive strip.
- Dress the wound with a gauze bandage.
Bruising.
- Rest the affected area.
- Apply ice (wrapped in a wet cloth) to reduce
pain, swelling, and bleeding.
- Apply pressure to the area to slow blood flow.
- Elevate the body part above heart level to
reduce blood flow to the injured tissue.
- Do not apply lotions, ointments, or oily
dressings.
- Avoid breaking or pricking blisters.
- Do not apply towels, cotton wool, or adhesive
dressings directly to the wound.
Burns.
- Flood the area with running cold tap water for
about 10 minutes.
- Remove jewellery and clothing from the affected
area, unless stuck to the skin.
- Cover the burn with a sterile, non-stick
dressing.
Chemical Burns.
- Refer to the Safety Data Sheet (SDS) for the
specific product.
- Flood the affected area with large volumes of
water.
- Continue to wash with running water for an
additional 20 minutes to dilute any remaining chemicals.
- Dress the affected area as you would a standard
burn.
General
Safety Guidelines.
- Always work with safety in mind and report
hazards immediately.
- Keep hallways and doors clear to ensure safe
emergency evacuation.
- Walk, do not run (especially on stairs).
- Do not stand on chairs or furniture—there’s a
risk of falling.
- Open doors slowly to avoid surprise encounters.
- Inform your colleague before leaving the room
for safety and security purposes.
- Report all accidents immediately, no matter how
minor they may seem.
- Practise good hand-washing techniques.
- Be familiar with emergency evacuation procedures.
- Chemicals - Always read and follow instructions
on the packaging.
- Adhere to the cleaning schedule and seek
approval from the Nominated Supervisor before introducing new products.
- Never mix chemicals together.
- Only use chemicals in their original, labelled
containers.
- Follow the manufacturer's guidelines and refer
to Safety Data Sheets (available on site).
- Always secure lids on containers after use to
prevent spills.
- Do not sniff or taste chemicals.
- If chemicals spill on your hands, wash them
immediately.
- If unsure, consult the Nominated Supervisor
regarding the proper handling of chemicals.
- In the case of a chemical spill, isolate the
area and inform the Nominated Supervisor.
- Regularly inspect equipment, especially cords
and plugs, for damage. If damaged, do not use the equipment and report it.
- Keep electrical cords dry and away from dampness
to prevent electrical accidents.
- Avoid tripping over power cords.
- Always turn off the power before disconnecting
cords from the socket.
- Disconnect equipment by holding the plug, not by
pulling the cord.
- Do not use faulty equipment—report it
immediately.
- Do not attempt electrical repairs or tamper with
electrical installations.
- Replace child safety covers on sockets when no
longer in use.
- Wear shoes with slip-resistant soles and heels
to prevent falls and protect your feet.
- Be alert for objects that could cause tripping.
- Pick up objects and cover any protruding items
to prevent injury.
- When using mops or brooms, leave them upright
and out of children’s reach.
- Display warning signs on wet or slippery floors.
- Clean up spills immediately to prevent slips.
- Complete the appropriate paperwork if a slip or
fall occurs while on duty, regardless of whether it involves a staff member or
visitor.
Remember: Safety is everyone’s’ responsibility. Always
prioritise safety, work with caution, and report any accidents, no matter how
small, to help maintain a safe environment.
Review Changes.
Aug 2025 - V2025.2
- Child Safety and Wellbeing
- Stronger wording around mandatory reporting obligations, following updates to the Child Protection Act 1999 (Qld).
- Reinforcing risk management and supervision guidelines in line with the National Quality Standards (NQS).
- Inclusive Practice and Anti-Discrimination
- Clearer statements around cultural safety, inclusion of Aboriginal and Torres Strait Islander perspectives, and anti-bullying/harassment standards.
Jan 2025 - V2025.1
- Handbook redesigned into online format for ease of access. No content changes.